Terms and Conditions
The term 'LBT Products' or 'us' or 'we' refers to the owner of the website whose registered office is 6711 Pine Grove Drive Morningside MD United States 20746. The term 'you' refers to the user or viewer of our website.
1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. We reserve the right to use all candles produced in future advertisements unless given written instructions not to do so.
6. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
Orders, Refunds and Shipping Policy
All orders are custom made based on the design choice chosen during the initial order. Due to size, shape of some photographs submitted there may be slight variations to the designs choice to fit the dimensions of the Picture Candlez properly.
We guarantee you'll love it or your money back less shipping and handling. We do not pay for return shipping.
We gladly honor returns on products damaged in shipment or products incorrectly designed by our designers.
Please contact us via email if your order is damaged in shipment. If authorized for return your item must be unused and in the same condition that you received it and it must be determined that it was damaged in shipment or there has been an error made by the designer for the product. ie(incorrect picture for customer, incorrect spelling not provided to the company). It must also be in the original packaging. Most returns are redesigned and shipped back to the addressed originally requested.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
Exchanges (if applicable)
We only replace items if they are defective due to the designer or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org send your item to: 6711 Pine Grove Drive Morningside MD United States 20746.
Our products are shipped within 10 days of order processing (full order processing is deemed when we receive your pictures and your processed payment has cleared). We use USPS for all our shipping needs. To return your product, you should mail your product to: 6711 Pine Grove Drive, Morningside MD United States 20746. You will be responsible for paying for your own shipping costs for returning your item unless we have preauthorized the return shipping and approved it for our payment. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Any Design can be changed to conform to your desired event or special occasion just choose the design you like and add the information in the order box and we will make it accordingly. If we have questions we will contact you via email or phone. All orders are custom made based on the design choice chosen during the initial order. Due to size, shape of some photographs submitted there may be slight variations to the designs choice to fit our the dimensions of the luminary properly. Luminaries are made from highpoint wax but are not intended to be used without a container candle insert.
We ship anywhere within the Continental U.S. Please allow 10 days from order processing for shipment. Packages are usually shipped by Priority Mail USPS.
No Returns are authorized for personalized items unless the designer fails to properly typeset the wording placed in the original order. This does not include damages received during shipping and handling.
Disclaimer: LBT Products, LLC dba Alluring Scents & Designs reserves the right to modify designs based on the photo and the amount of text we receive from the purchaser. Please note each Keepsake Luminary design is handmade and custom designed as a one of a kind for you. Designs will be based off the item number you have chosen. We reserve the right to use any design created in future advertisement.